purelybay Order & Shipping Policy

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Thank you for choosing purelybay. We are committed to getting your grocery and kitchen essentials to you safely and on schedule. The guidelines below explain exactly how we handle orders, shipping, and delivery so you always know what to expect from the moment you check out until your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed off to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically processed that same day. Orders received after 2:00 PM EST, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged with dedicated cold-chain insulation and shipped Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown clearly at checkout before you submit your order.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground service for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Transit times may run slightly longer during peak holiday periods or due to severe weather conditions.

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International Shipping

purelybay currently ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may incur import duties, value-added taxes (VAT), or customs handling charges when they reach the destination country. These charges are set by your local customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

After your order ships, we will send an automated confirmation email with a direct tracking link and carrier information.

If your tracking number has not arrived, or no tracking updates appear within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing starts soon after an order is placed.

• If you need to correct your shipping address or change your order, please email us within 1 hour of placing it at [email protected].
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting every order to you in good condition:

• Perishable Items: If a perishable product arrives spoiled, compromised, or damaged because of a shipping delay, contact us within 48 hours of delivery and include photos so we can issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: purelybay
• Customer Support Email: [email protected]
• Customer Support Phone: 18325309578
• Physical Business Address: 2704 Mystic Cove Ln, Pearland, TX 77584, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST