purelybay Terms of Service

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Welcome to purelybay. These Terms of Service ("Terms") set forth the conditions that apply when you visit, browse, or shop on purelybay's website and mobile platform, and when you use our products or customer support services. By visiting our platform or completing a purchase, you confirm that you accept and will abide by these Terms.

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1. Acceptance of Terms

When you access or use any service offered by purelybay, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: You must be 18 years of age or older, or have reached the legal age of majority where you live, before placing an order on this website.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, non-commercial purposes. The following activities are not permitted:
  • Submitting fraudulent orders or engaging in any deceptive activity;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without our permission;
  • Attempting to breach site security, data infrastructure, or another user's account;
  • Reselling purelybay products for commercial gain without our express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical error occurs, purelybay may correct that error and amend or cancel any affected orders before they are dispatched, refunding in full any amount already charged.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen information is provided for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on purelybay's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to purelybay and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, purelybay is not liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase must first be submitted to purelybay's support team for informal resolution.

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9. Changes to These Terms

purelybay may update or modify these Terms at any time. When changes are material, we will announce them by posting the revised terms on our website. Your continued use of our website or services after any update constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: purelybay
• Customer Support Email: [email protected]
• Customer Support Phone: 18325309578
• Physical Business Address: 2704 Mystic Cove Ln, Pearland, TX 77584, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST